Return and Exchange Policy

Paulie Pistols allows for the return or exchange of many of its new items provided that they are unopened, in new condition, in their original packaging, and returned within 30 days of delivery. Note that some items, such as special orders, gift cards, and ammunition, may not be returned or exchanged. Our firearms return policy is detailed later on this page.

To return a qualifying product for a full refund or to exchange an item, you must first contact us for authorization. Upon approval, we will issue you an RMA (Return Merchandise Authorization) number.

• Processing Returns – Upon receipt of your product, we will issue your refund using the same payment method you initially used to pay for your purchase. Allow up to four weeks to receive your refund. This allows for 3 to 7 business days for transit time, another 3 to 5 business days for processing your return, and another 5 to 10 business days for your bank to process our request. If the item is unused and unopened, there is a 5% restocking fee. If the item has been opened or used, there will be a 15% restocking fee if we choose to take it back. If we made an error and shipped the incorrect item by mistake, there would be no restocking fee.
• Processing Exchanges – Upon receipt of your product, we will ship the replacement item. If there is a difference in value between the original item and its replacement, we will initiate a transaction for the balance priory to shipping the item. If the replacement item is of a lesser value, we will issue the balance using the same payment method you originally used to pay for your purchase. Allow up to four weeks to receive your partial refund. This allows for 5 to 10 business days for transit time, another 3 to 5 business days for processing your return, and another 5 to 10 business days for your bank to process our request. Depending on the reason for the exchange, you may be billed for return shipping costs.

When shipping the product back to us, please make sure to include all related items such as accessories, manuals, and warranty cards. Please do not write on or adhere labels to the original packaging. The original package should be placed inside a shipping carton and our prepaid shipping label affixed to the shipping carton.